Explore on your own and drive across different touristic locations of ABHA and experience its hidden gems. Overnight stays arranged at premium hotels.
At Saudi Discovery, we have designed the Fly & Drive programs in ABHA, Saudi Arabia, where the safety and comfort of roads are almost superior to European networks. We welcome the guest at the airport and deliver them the self-drive car the next day. We have designed a well-planned itinerary with overnight stays in premium hotels. Our 24 hours assistance team is always at your disposal for any questions or queries, while you are on road.
TERMS & CONDITIONS FOR THE CAR:
Price Includes: Insurance, Service, Maintenance and suitable vehicle for replacement in event of normal service, breakdown or accident.
Documents needed to rent a car: Valid driving license, passport, valid credit card to cover, files & excess mileage if any – or accidents.
PAI: PAI for passengers as per the standard seating capacity of the requested vehicle is optional and available at an additional cost at USD 4pp/day.
Insurance: Full Comprehensive Insurance CDW. Insurance excess of USD 400 is applicable in the event of an accident only when the client or unknown third party is at fault. Submission of final police report which is suitable for insurance claim is mandatory in case of accidents and damage to the rented vehicles. Client has option to insure deductible for USD 10/day.
On Tours in DUBAI: Salik Tag will be fixed at our cost and each time vehicle passes any of the toll points the charges would be USD 2/- per entry.
Driving License & Age Limit: A valid driving license from home country that is more than 1 year old is mandatory... The minimum age of the driver should be of 21 years. Non Compliance with the above will attract additional liability of 10% of the total damage cost on Thrifty's vehicle in addition to the Insurance excess @ USD 685/- per accident. . This is applicable in case of an accident, only due to driver's fault or unknown third party (hit & run cases).
Traffic Violations: Fines or other expenses incurred through traffic violations committed during the term of rental will be Lessee’s responsibility, if the lessee’s representative commits the violation. The lessor will charge the Lessee the actual traffic fine or other traffic violation charges, which will be billed separately upon receipt of fines from the traffic department with 10% service charge. The traffic fine payment is the liability of the lessee irrespective of the user who may be on enrolls or resigned or left the country. The traffic violations will be submitted as and when received from the traffic department
DAY 1: DAMMAM (ARRIVAL)
Arrival at DAMMAM International airport, after formalities, you will be able to direct yourself to the Car rental area at the BUDGET car rental counter , or just pick up your car in BUDGET outlet downtown DAMMAM. After the car formalities are done , you will receive the keys , and you will be ready to discover the region. Drive to your hotel. Check in at hotel . Overnight in DAMMAM .
DAY 2: DAMMAM
Breakfast at hotel .Start your tour by visiting the King Abdulaziz Center for World Culture for a photo stop. It rises 90 meters from the desert, The King Abdulaziz Center for World Culture also known as Ithra is situated in Dhahran, Saudi Arabia. It was built by Saudi Aramco and inaugurated by King Salman bin Abdulaziz on December 1, 2016. Then you will visit the Alfan Sharqy Urban Art Exhibition Bayoniya, Al Khobar. The historic neighborhood of Bayoniya got a makeover in 2018, courtesy of a coterie of young Saudi artists who turned its streets into a giant canvas, complete with an explosion of graffiti. Then we will move on to the next visit to Taybeen Museum, It is a passion project, powered by nostalgia. The the300-square-meter museum in Al Khobar was born of Majid Al Ghamdi’s urge to preserve the vintage finds of his youth, a pastime that grew into a collection of retro toys, board and video games, posters, televisions, cameras, and branded food and drink containers 10,000 pieces are strong. With a cabinet charting the evolution of Coke bottles from the 1970s on, plush Sesame Street character toys and vintage Barbies, there is no better place to relive your childhood. At the end drive to Heritage Village in Dammam, Part museum, part restaurant, Dammam’sturret-topped. it gives visitors a glimpse into a simpler life. The five-story building houses a museum, where troves of jewelry, manuscripts, fabrics, and other artifacts are on display, and a small craft-filled market where Arabic perfumes, incense, woven palm-frond baskets, and wall hangings are sold. But the biggest draw here for many is the restaurant. Curl up on traditional floor cushions and sample delicious local fare, including delectable mezze spreads and platters of grilled meats and rice, for an experience that comes close to eating in a Saudi home. Overnight in Dammam.
DAY 3: DAMMAM – UAQAIR – AL HOFUF (150 km)
Breakfast at the hotel. This morning we will leave, the modern capital of the Eastern Province. We will drive to the Arabian Sea at the old port of Uqair on the beautiful Half-Moon Bay. This old port that included administrative buildings, a fort, and a market, was built by the Ottomans in the 17th century has been partly renovated recently. We will then head towards the desert of Al-Ahsa to explore it , starting with a stunning viewpoint on one of the lakes located just few kilometers east of Al-Hofuf that reveal the vast water resources of the grounds of Al-Ahsa. This special one is called the Yellow Lake because of the color of the surrounding dunes. This landscape made of flat grounds rich with water in between dunes is typical of the Eastern Province and is called sabkha. They are particularly impressive 500 kilometers to the south in the vastest sand dune desert in the world called the Rub’ Al-Khali. We will drive through dunes and sabkhas, before reaching our destination in Hofuf . Set in an expansive oasis with over 2 million palm trees, Al Hofuf ranks among the world's leading date producers.overnight in Hofuf.
DAY 4: AL AHSA – RIYADH (326 km)
Breakfast at the hotel. This morning we will discover Al-Hofuf which is the main city of Al-Ahsa a region in the Eastern Province of Saudi Arabia. Al-Ahsa is the largest oasis in the world with an area of around 85.4 km2 (33.0 sq mi), more than 2.5 million palm trees that are fed from a huge underground aquifer which allows agriculture all year round in a region that is otherwise desert. Al-Ahsa also hosts an ancient secret: the Greek geographer Strabo described an ancient Arab kingdom whose capital Gerrha had "fancy tools made out of gold and silver, such as the family gold, right triangles, and their drinking glass, let alone their large homes which have their doors, walls, roofs filled with colors, gold, silver, and holy stones". Until today this site has not been found by archeologists but one of the candidates is the modern city of Al-Hofuf where we will start our exploration of Al-Ahsa. There we will visit the Ibrahim Fort and its mosque, then the Jebel Qarah, a limestone outcrop with caves and canyons and that offers overlooking viewpoint on the huge palm tree cultivations. We will finish this first day in Al-Ahsa at the historical mosque of Jawatha. In the middle of the afternoon, you drive towards Riyadh, the capital that we will reach after 3 hours .. Check in at hotel. Dinner at leisure and overnight in RIYADH.
DAY 5: RIYADH (50 km)
Breakfast at the hotel. We will start our tour of mystic Riyadh by visiting the National museum which is the primary custodian of the Saudi national heritage and culture. The Museum is a place of learning and discovery, it offers an overview to the history of Arabian civilization from Prehistory to our modern era. We continue thereafter to the nearby Murabba Palace that is one of the historic buildings of the city. The palace was named after its square with the form of 400 by 400 meters. Afternoon we will continue our tour of mystic Riyadh by visiting the Masmak Fort and its museum that depicts the history of the history of the conquest of Arabia by the Al-Saud family. The palace was built during the reign of Abdullah bin Rashid in the year 1895 A.D. to serve as military garrison for the Abdullah bin Rashid army. His Majesty King Abdulaziz, the father of the nation today, captured the fort in 1902 making of this fort the birthplace of the 3rd Saudi Kingdom, the modern one we live in. We will then visit the Dira Souq famous for buying antique carpets and other useful Saudi heritage antiques, while walking we will always smell sandal wood fragrance. We will finish our tour with a stunning viewpoint from one of the famous landmarks of Riyadh, the Kingdom Tower and the Faisaliah Tower, both great architectural achievements. At the end of the afternoon, back to your hotel. Dinner at leisure and overnight in Riyadh. Optional : Access to Skybridge on Kingdom tower : 25$ pp
DAY 6: RIYADH – USHAIGER - BURAYDAH (360 km)
Breakfast at the hotel. Today we need to start early to make the most of a truly unique Saudi experience., We will start our route to the highlight of our day the heritage village of Ushaiger, one of the oldest settlements in the region which boasts some stunning traditional Najdi architecture and considered one of the most attractive places in the country. Then will continue our route passing the villages of Mithnab and Al-Ghat before we reach Buraydah’s . Buraydah is the capital of Al-Qassim Region in northcentral Saudi Arabia in the heart of the Arabian Peninsula. Buraydah lies equidistant from the Red Sea to the west and the Persian Gulf to the east. Buraydah is located on the edge of the Wadi Al-Rummah. Buraydah has a typical desert climate, with hot summers, cold winters and low humidity. In Buraydah, agriculture is still the cornerstone of the economy. The traditional oasis products of dates, lemon, orange and other fruits are still important. Visitors to Al Qassim will also be drawn to its fine traditional mudbrick architecture. The beautifully restored Souq Musawkaf in Unaizah is one of the best examples and comes into its own in the evenings when locals come to relax, drink coffee and socialize. Al Mithnab and Al Khabra both present almost complete examples of traditional fortified villages, while nearby in Al Bukayriyah, vast blackberries are grown in the desert and the visitor can explore historic castles amongst the date palms. We will visit Al Bassam Heritage House Fans of heritage villages, museums, souq, historical palaces and ancient architecture will particularly enjoy visiting Al Bassam House. In Unayzah (about 30 minutes outside Buraydah), Al Bassam House was built in 1955 using traditional Najdi ventilation and lighting techniques and spans 3,500 square meters. The palatial structure’s roof incorporates traditional Najd wood carvings. (Najdi is an architectural style characterized by unfired mud-brick, which has dominated the Saudi countryside for hundreds of years.) It features 30 rooms on two floors, including bedrooms, guest rooms and storage rooms. Inside, visitors can enjoy ancient crafts, traditional foods, folk tales, poems and ancestral heritage and history. Drive to your hotel late in the evening Depending on our schedule , we will visit the lively camel market that is located just a short distance outside modern-day Buraydah but the experience may feel like stepping into a distant era of times gone by. This is the world’s largest camel market where thousands of camels, goats and sheep are traded every day and this morning is sure to be a feast for the senses. We head back into the city to stroll through the mouth- watering date market to pick some tasty treats before check in at the hotel . Our visit in the city will include also The Women’s Souq , the AL Jerredah Souq , which is an Arts & Crafts commerce .Check in , overnight in Buraydah.
DAY 7: BURAYDAH – HA’IL (280 km)
Breakfast at the hotel. Today morning we will visit the camel Market in Buraidah. Every morning at 6am the outskirts of Buraidah are home to the world's largest camel market, where thousands of camels (as well as goats and sheep) are bought and sold, along with saddles and other accessories. Visit to the market is a truly unique Saudi experience. After the camel market visit leave Qassim, and drive further into the desert. We stop at the pre-Islamic city of Faid. This place used to be on the old caravan routes. During this 3 hour drive we will leave the sedimentary grounds of Qassim with sand dunes and oases full of palm trees for the imposing granite formations of the Jebel Aja that border the city of Hail. Along the way we will cross the easternmost lava fields of Saudi Arabia called Harrat Al-Hutaymah Drive to Ha’il. Drive to the Aja Rosy Mountains (Jabal Aja). Lunch on arrival in Hail and check in. Overnight in Ha’il.
DAY 8: HA’IL – JUBBAH – AL ULA (585 km)
Breakfast at the hotel. This morning we will start our journey to Jubbah that lies on an ancient lake. Several archaeological sites of human settlement from the Middle Paleolithic period were found around the margin of the paleolake. Jubbah is surrounded by large sandstone outcrops that are filled with ancient petroglyphs and inscriptions. Jubbah benefited from past humid phases that turned the arid Arabian Peninsula into a savannah similar to what is found today in Africa. During the last humid period that took place from the 10th to the 6th millennium BCE the African monsoon rains filled rivers and lakes where wildlife thrived. If the animals that used to live there became instinct because of the desertification that started during the 6th millennium BCE, some men fixed forever their presence in Jubbah thanks to carvings of aurochs, cheetahs, lions…Those drawings are still visible today on several sandstone outcrops like the Jebel Umm Sanman. Jubbah, the other major carving site of Hail Province, where listed as UNESCO World Heritage in 2015 for their numerous petroglyph panels and rich inscriptions. The region between Ha’il and Al-Ula offers some of the best desert experience in the world …On our way, we will pass through the famous desert of Nefud Al Kabir which literally means the “great extent of sand dunes”. It is 290 kilometers long and 225 kilometers wide, with an area of 103,600 square kilometer. We continue our route to the famous Al Ula area. Early evening, we arrive and check-in at our beautifully located permanent desert camp, our base for the night. Overnight in Al-Ula.
DAY 9: AL ULA
Breakfast at the hotel. This morning we propose to discover Al-Ula which is an ancient oasis that is inhabited for the last 7000 years. During the 1st millennium BCE the city of Dedan develops thanks to its strategic location on the frankincense trade road to become one of the oldest Arabian kingdoms that ruled over most of what is today Tabuk and Madinah provinces. Continue to Jebel Ikmah that, with its amazing and numerous rock inscriptions, looks an open-air museum. We continue then to the Old city of Al-Ula that became at the beginning of the Islamic era an important staging post along the pilgrimage route to Mecca. Then we will visit the ancient sites of Ekma and Abu ‘Aoud where the people of the oasis wrote texts in ancient scripts that we will decipher for you. We can finish this special day on top of the Harrat Al-Uwayrid for an amazing viewpoint of the oasis of Al-Ula. At the end of the afternoon, drive to hotel. Accommodation in Al
DAY 10: AL ULA – MADA’IN SALEH – MADINA
Breakfast at the hotel. Today we will start our journey with the visit of the famous Hegra (Madain Saleh) which is the first site of Saudi Arabia that was listed as UNESCO World Heritage site. Madain Saleh, whose original name was Al-Hijr or Hegra in Greek, is the southernmost important city of the Nabatean Kingdom that flourished thanks to the caravan trade between the 2nd century BCE until the Roman conquest in 106 CE. It is the second richest Nabatean city in terms of monumental tombs with 94 decorated funeral monuments including some of the most vibrant and well conserved architectural prowess of the Nabateans builders. We will lead you through this fascinating site and reveal to you the secrets of its tombs, ancient inscriptions, stone structures, and many others. In the middle of the afternoon, drive towards the holy city of Medina and reach by early evening. Check in at the hotel and overnight in Medina.
DAY 11: MEDINA to JEDDAH by road (420 km)
Breakfast at the hotel. Morning half day Medina visit. Considered one of the three holiest cities in Islam, Madinah is special to Muslims because it's where Prophet Muhammad (SAW) was given refuge after his exile from Makkah. Originally known as Yathrib, Madinah was once an oasis city with a history that dates back to the 6th century BCE. Muslims have always had a special attachment to this city because it is where the Prophet lived, fought crucial battles, built his famous mosque and also where he was finally laid to rest. It is centered around the Prophet's Mosque and other monuments that attract pilgrims from all over the world. During the day we will pass by Al Madinah Province, Al Masjid an Nabawi, Jannatul Baqi, Grave Of Hamzah, Al Noor Mall, Rashed Mall, Dar Al Madinah Museum, Al-Madina Museum, Masjid Al Ghamamah, Abu Bakar Masjed’ Lunch in the city . Departure to Jeddah that we will reach after 4h30. On arrival ,check in in hotel and overnight in Jeddah.
DAY 12: JEDDAH
Breakfast at your hotel. From the 7th century CE Jeddah was established as a major port for Indian Ocean trade routes, channelling goods to Mecca. It was also the gateway for Muslim pilgrims to Mecca who arrived by sea. On arrival, we will check in at the hotel. In the afternoon we will start our tour by visiting the Old Jeddah called Al-Balad which was listed as UNESCO World Heritage Site in 2014. This walk tour of the old Town will take you along the narrow streets whose shade is provided by elegant tower houses made with coral stone and decorated by large wooden structures called Roshan. Most of those houses were built in the late 19th century but some of them are more than 400 years old. There we will visit the Bait Nassif, one of the prominent renovated houses of the old city which dates back to the mid 1800's, the Old Market and the old Mosque. We will end our tour driving towards the Jeddah Corniche which is the 30 km coastal resort area of the city of Jeddah. We will pass by the Al Rahmah Mosque also kown as the floating mosque since it is built on piles above the water. Located along the Red Sea, the corniche features a coastal road, recreation areas, pavilions and large-scale civic sculptures as well as King Fahd's Fountain, the highest fountain in the world. Overnight in Jeddah.
DAY 13: JEDDAH - DEPARTURE
Breakfast at your hotel. Transfer to Jeddah International airport for your departure flight. You can return the car in the airport, go to the car rental RETURN parking, handover your car to the BUDGET team, and direct yourself to the departure area.
• Personalized meet & assist upon arrival at DAMMAM airport in English
• 13 days car rental including CDW insurance and 300km / day
• Car category C – Toyota Corolla or similar
• Road Book : what to do
• Assistance 24 / 24 of our staff
• Accommodation in the above-mentioned hotels or same hotel category according to the periods mentioned
• Daily Buffet breakfast at the hotel
• Local taxes
• Drop off car charges in Jeddah
• Flights
• Excess Mileage
• Additional Insurance
• Optional excursions
• Porterage & Personal expenses
• Visa fees if needed
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Back to homepage Reload pageBasic information on Data Protection
Responsible
The Genuine Travel Experiences SL.
Objective
Online service provision.
Web user management.
Commercial communications related to our services.
Legitimation
Consentimiento expreso e interés legítimo.
Recipients
No se ceden datos a terceros, salvo obligación legal.
User Rights
Access, rectification, deletion and portability of your data, limitation, and opposition to its processing, as well as not being subject to decisions based solely on the automated processing of your data.
At The Genuine Travel Experience S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.
For this reason, and for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of 2016 (hereinafter, “GDPR”) regarding the protection of natural persons with regard to data processing personal data and the free circulation of these data, and Law 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), The Genuine Travel Experience S.L. informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.
Our commitment begins by explaining the following to you:
If you want more information about the processing of your data, consult the different sections of the privacy policy below:
Who is responsible for the processing of your personal data?
Identity: The Genuine Travel Experience SL
Registered office: calle Mariá Cubì, nº 10 – 7º-1ª 08006 Barcelona (Spain)
C.I.F. nº: B70643259
Email: support@thegenuinetravel.com
The Genuine Travel Experience SL has designated a contact person as the internal GDPR manager within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email: support@thegenuinetravel.com
What personal data do we collect?
The personal data that the user may provide:
- Name and surname
- Phone number
- CIF/NIF
- Business name
- Bank data
- Address and Zip
- Email.
- Location.
- IP address, date and time in which you accessed our services, internet browser you use and data about the device’s operating system.
Comments about the service to be hired and needs.
In some cases, it is mandatory to complete the registration form to access and enjoy certain services offered on the website, in this case to be able to be a user of it; Therefore, failure to provide the requested personal data or failure to accept this data protection policy means it will be impossible to subscribe and/or register for our services..
Why and for what purpose do we process your data?
At The Genuine Travel Experience SL we process the information provided to us by interested parties for the following purposes:
• Manage and carry out the service contracted by the user, its billing and collection.
• Customer data may be used to carry out market studies (statistical reports), which allow expanding and improving the products or services of The Genuine Travel Experience SL. In any case, no personal data will be included in the statistical reports prepared.
• Manage the sending of the information requested from us, as well as any other query you may have that is not subject to the conditions of the website or the contracting of the service.
• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks and subsequent follow-up.
• In some cases it will be necessary to provide information to Authorities or third companies for audit reasons, as well as handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations.
We inform you that the personal data obtained, because of your registration as a user, will form part of the Record of Activities and Processing operations where The Genuine Travel Experience SL. is the owner, which will be updated periodically in accordance with the provisions of the RGPD.
What is the legitimacy for the processing of your data?
The processing of your data may be based on the following legal bases:
• Consent to contract online services from the website through the contact form and therefore for the execution of a contract at the request of the interested party. (Art.6.1 b) GDPR. For the execution of the provision of the corresponding service, the delivery of the data is necessary since, otherwise, the requested services cannot be offered.
• Processing of customer data to carry out statistical reports (market studies) based on the legitimate interest of the company, which is considered prevalent, to the extent that no more data will be processed than those provided by users with the sole purpose of being able to improve with respect to the services offered by the entity. Additionally, the statistical reports will not contain personal data of the users, being anonymized.
• To be able to respond to your request or query and follow up after contracting the service. Providing the data is voluntary, although, if you do not do so, the request, query or claim cannot be responded to. Therefore, the communication of your personal data for these purposes is a necessary requirement so that we can respond to the requests made in this way.
• The prospective offer of products and services to clients is based on the satisfaction of the legitimate business interest consisting of being able to offer our clients the contracting of products or services and thus achieve their loyalty. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only have the consequence of the fact that you would not receive commercial offers for our products or services. However, we remind you that you have the right to object to this processing of your data, and you may do so by any of the means described in this Policy.
• Legitimate interest in the processing of our clients’ data in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profiling.
• Compliance with legal obligations for fraud prevention, communication with public authorities and claims from third parties.
How long do we keep your data?
The processing of data for the purposes described will continue for the time strictly necessary to comply with the commercial relationship with the client, as well as for compliance with the legal obligations arising from the processing of the data.
To which recipients are your data communicated?
In some cases, only when necessary, The Genuine Travel Experience SL will provide user data to third parties. However, data will never be sold to third parties. The external service providers with whom The Genuine Travel Experience SL works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.
The Genuine Travel Experience SL seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations and in accordance with the provisions of Art.28 RGPD and Art.32.
In some cases, the law may require the disclosure of personal data to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations.
The personal data obtained may also be shared with other companies in the group.
The Genuine Travel Experience SL as Data Processor, we have to inform that the owner of the personal data used and stored by the client within the framework of the services offered by the Website, are the property of the client acting as the sole person responsible for the data. . In this way, The Genuine Travel Experience SL acts as the person in charge of hosting this data. Therefore, it informs that it will not access or use this data, unless it is strictly necessary within the framework of the execution of the services and within the established technical and security limitations.
Therefore, The Genuine Travel Experience SL as a service provider will not resell this data or use it for personal purposes (such as data mining, profiling or direct marketing).
In what cases can The Genuine Travel Experience SL be forced to access the data stored and used by the client within the framework of the services?
The Genuine Travel Experience SL. You will only access this data under two circumstances:
• To guarantee the correct execution of the services and improve customer service when the latter contacts The Genuine Travel Experience SL support. In this case, access to customer data will be regulated by specific permissions and specific control and security measures.
• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.
Access within the framework of The Genuine Travel Experience SL support:
When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).
On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.
Access within the framework of the request of a judicial or administrative authority:
To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.
Where is your data stored?
Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.
Call recording
Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.
Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.
The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.
Processing of personal contact data for commercial calls
Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.
Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:
a) The processing refers only to the data necessary for the professional location of the interested party.
b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.
The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.
What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com
Under the provisions of the RGPD you can request:
• Right of access: you can request information about the personal data that we have about you.
• Right to rectification: you can communicate any change in your personal data.
• Right to deletion and to be forgotten: you can request deletion after blocking personal data.
• Right to limit processing: implies the restriction of the processing of personal data.
• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.
In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.
Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.
The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.
The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.
What security measures do we apply to protect your personal data?
The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.
Links to other websites
On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.
Can the privacy policy be modified?
We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.